Catkea Terms & Conditions
Welcome to Catkea! These Terms & Conditions ("T&C") govern your use of our website, products, and services. By accessing and using our website (www.catkea.com.au), placing an order, or engaging with our brand, you agree to comply with these terms.
If you do not agree with any part of these Terms & Conditions, please do not use our website or services.
Last updated: 01-02-2025
1. General Information
- Catkea is an Australian-based e-commerce store specialising in stylish cat furniture and accessories.
- These T&Cs apply to all customers, regardless of location, except where specific local laws override them.
- We reserve the right to update, modify, or change these terms at any time. Changes take effect immediately upon posting on our website.
2. Orders & Payments
2.1 Placing an Order
By placing an order on our website:
- You confirm that you are 18 years or older or have parental consent to purchase.
- You agree to provide accurate billing and shipping information.
- All orders are subject to availability. If an item is out of stock, we will notify you and provide options for a refund, store credit, or backorder.
2.2 Pricing & Currency
- Prices on our website are listed in Australian Dollars (AUD) unless otherwise stated.
- Prices are subject to change without notice but will not affect orders already placed.
- Promotional discounts, sales, and coupons cannot be combined unless explicitly
stated.
2.3 Payment Methods
We accept the following payment methods:
Major Credit & Debit Cards (Visa, MasterCard, AMEX)
PayPal
Apple Pay / Google Pay
- Payments must be made in full before an order is processed and shipped.
- Fraudulent transactions will be reported to authorities.
3. Shipping & Delivery
3.1 Shipping Destinations
● We currently ship within Australia and selected international locations.
● Some remote areas may have limited delivery services or extended shipping times.
3.2 Processing & Delivery Times
● Orders are typically processed within 1-2 business days.
● Standard delivery within Australia takes 3-7 business days.
● Express shipping options are available at checkout.
3.3 Shipping Costs
● Shipping costs are calculated at checkout based on your location and order size.
● Free shipping may apply for certain promotions or minimum purchase amounts.
3.4 Lost or Delayed Shipments
● Once an order is shipped, it is the customer's responsibility to track the delivery.
● If an order is significantly delayed or lost, please contact support@catkea.com.au, and
we will investigate with the courier.
4. Returns, Refunds & Exchanges
Our Returns & Refunds Policy is governed by Australian Consumer Law (ACL).
4.1 Refunds for Major Defects
We offer refunds only for products that have a major manufacturing defect or arrive damaged. Customers must provide:
Order number and proof of purchase.
Clear photos/videos of the defect.
4.2 Store Credit for Other Returns
● If you are unsatisfied with a product (but it is not faulty), we offer store credit instead of refunds.
● Returned products must be unused, in original packaging, and returned within 14
days.
For full details, visit our Returns & Refunds Policy.
5. Product Use & Safety
5.1 Product Disclaimer
● Catkea products are designed exclusively for domestic cats and should not be used
for other pets.
● Products must be properly assembled following the provided instructions.
● Catkea is not liable for injuries or damages resulting from misuse or improper installation of our products.
5.2 Allergies & Materials
● We use non-toxic materials, but if your pet has allergies, please check product details
before purchasing.
● If an allergic reaction occurs, discontinue use and consult a vet.
6. Intellectual Property & Copyright
● All content, including images, logos, designs, and text, is owned by Catkea and
protected by copyright laws.
● You may not copy, reproduce, modify, or distribute our content without written
permission.
● Catkea reserves the right to take legal action against unauthorised use of our brand
materials.
7. Privacy & Data Protection
Your privacy is important to us. By using our website, you agree to our Privacy Policy, which outlines:
How we collect, store, and use personal data.
The security measures we take to protect your information.
Your rights to request data deletion.
For full details, read our Privacy Policy.
8. Cancellations & Order Modifications
● Orders can be cancelled or modified only within 12 hours of being placed.
● Once an order is processed, we cannot make changes (including address changes or
product swaps).
If you need to modify an order, contact support@catkea.com.au ASAP
9. Limitation of Liability
● Catkea is not responsible for indirect damages, lost profits, or consequences arising
from product use.
● Our maximum liability is limited to the purchase price of the item in question.
10. Promotions, Discounts & Gift Cards
● Discounts and promotions cannot be applied retroactively to past purchases.
● Gift cards are non-refundable and cannot be exchanged for cash.
11. Governing Law & Disputes
● These T&Cs are governed by Australian law.
● Any disputes must be resolved in an Australian court or through mediation where
applicable.
12. Contact Us
For any inquiries about these Terms & Conditions, please contact:
Email: support@catkea.com.au
Website: www.catkea.com.au