FAQ's
Welcome to our FAQ's, we are so happy to have you here as a fellow cat lover.
We have tried to answer the most common questions but if you don't find your answer please send us a message.
Who is Catkea?
Catkea is a stylish cat furniture brand dedicated to creating high-quality, stylish, and functional products that enhance your cat’s comfort and happiness while blending seamlessly with modern home décor.
Where is Catkea based?
Catkea is proudly based in Australia, and we design and source our products with both cats and their owners in mind.
What makes Catkea different from other cat furniture brands?
Our products prioritise aesthetics, durability, and feline wellbeing. We use premium materials, focus on cat behaviour research, and ensure our designs fit stylishly into any home.
Does Catkea have a physical store?
No, Catkea operates exclusively online to keep prices competitive and make shopping more convenient for cat lovers everywhere.
Is Catkea eco-friendly?
Yes! We prioritise sustainable materials, minimal plastic use, and responsible packaging to reduce our environmental impact.
Products & Materials
What materials are used in Catkea products?
We use high-quality wood, durable fabrics, and non-toxic finishes that are safe for cats. All scratching surfaces are made from premium, long-lasting sisal or natural jute.
Are Catkea products easy to clean?
Yes, our furniture is designed with pet-friendly, easy-to-clean materials. Most fabric covers are removable and washable, and wooden surfaces can be wiped down with a damp cloth.
Will my cat actually use Catkea furniture?
Every cat is different, but our products are designed based on feline instincts, providing the perfect balance of comfort, entertainment, and security to encourage use. You know your cat best, do they like to curl-up, stretch-out, sit up high, climb etc...? We offer pieces to suit all cats and their needs.
How do I assemble Catkea furniture?
All products come with simple step-by step instructions and necessary tools. Assembly is designed to be quick and hassle-free. Customers are always welcome to contact us if they need a little help or advice with the setup or installation of products. Call or email us at any time, we would love to hear from you.
Orders & Payments
How can I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay & Shop Pay.
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled if the order has not been shipped yet. Once
shipped, we cannot make changes. Please keep in mind that new orders are shipped daily.
Do you offer gift cards?
Yes! We offer digital gift cards that make the perfect gift for cat lovers.
Do you offer bulk discounts?
Yes, we provide bulk discounts for wholesale orders. Contact us for details.
Shipping & Delivery
Where do you ship?
We currently ship across Australia. We have the intention to ship to selected international locations in the future. Check our Shipping Policy for details
How much is shipping?
Shipping costs depend on your location and order size. Free shipping may apply for certain orders or promotions.
How long does delivery take?
Standard delivery within Australia on average takes 3-7 business days. This depends on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your
delivery.
My package is delayed or missing—what should I do?
If your order is delayed, check your tracking details. If it appears lost, contact our customer support team, and we’ll assist you
Returns & Refunds
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Customers are responsible for return shipping costs unless the item is faulty. Please refer to our Returns & Refunds Policy for details.
What if my item arrives damaged or defective?
If your product arrives damaged, please contact us within 7 days with photos, and we’ll arrange a replacement or refund.
How do I start a return?
Contact our support team with your order details, and we’ll guide you through the return process. Please refer to our Returns & Refunds Policy for details.
Catkea Community & Customer Support
How can I contact Catkea’s customer service?
You can reach us via email at support@catkea.com.au
What is Catkea’s "Cat of the Month" Competition?
Cat of the Month" is Catkea’s monthly community competition where cat lovers submit their feline companions for a chance to be voted as the top cat of the month. The winner receives a $100 Catkea Gift Card and is featured on our website & social media!
Can I follow Catkea on social media?
Absolutely! Follow us on Instagram (Catkea_Cats) and Facebook (Catkea) to see product updates, customer stories, and cute cat content.
How do I leave a review?
We love hearing from our customers! After your purchase, you’ll receive an email with a review link.
Wholesale & Partnerships
Do you offer wholesale opportunities?
Yes, we work with retailers and pet businesses for wholesale partnerships. Contact us for details.
Can I collaborate with Catkea as an influencer or brand partner?
We love working with cat lovers! If you're interested in a partnership, please contact us through our website.
Product Care & Maintenance
How do I clean my Catkea furniture?
Most cushions are machine washable. Wooden surfaces can be wiped clean with a damp cloth. Avoid harsh chemicals.