Privacy Policy – Catkea
Last updated: 01-02-2025
Catkea is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website (www.catkea.com.au), make purchases, or interact with our services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you interact with Catkea, we collect different types of information to enhance your
shopping experience:
1.1 Personal Information
We collect personal data when you:
● Create an account or place an order.
● Subscribe to our email list or marketing communications.
● Contact our support team.
● Participate in surveys, promotions, or giveaways.
The personal information we collect may include:
● Full name
● Email address
● Phone number
● Shipping & billing address
● Payment details (processed securely by third-party providers; we do not store
credit card details)
● Order history & preferences
1.2 Non-Personal Information
We also collect anonymous data to improve our website and services, such as:
● Browser type, device type & operating system
● IP address & geographic location
● Website activity & behaviour (pages visited, time spent, etc.)
This information helps us analyse trends, prevent fraud, and enhance user experience
2. How We Use Your Information
We use your personal data for the following purposes:
2.1 Order Processing & Customer Service
To process transactions, manage payments, and deliver orders.
To provide customer support and respond to inquiries.
To send order confirmations, shipping updates, and invoices.
2.2 Marketing & Promotions (Optional Consent-Based)
To send exclusive offers, promotions, and new product updates.
To personalise content based on your preferences.
To conduct giveaways, surveys, and competitions.
You can opt out of marketing emails at any time by clicking "Unsubscribe" at the bottom of any email.
2.3 Website Improvement & Analytics
To enhance our website's functionality and user experience.
To monitor website traffic and prevent fraudulent activities.
To track marketing effectiveness (via cookies and tracking pixels).
2.4 Legal & Security Compliance
To comply with Australian Consumer Law and tax regulations.
To detect and prevent fraud, security breaches, or other illegal activities.
3. How We Share Your Information
We respect your privacy and do not sell, trade, or rent your personal data. However, we may share data in the following circumstances:
3.1 Third-Party Service Providers
We work with trusted partners to provide seamless service, including:
● Payment processors (e.g., PayPal, Stripe, Afterpay)
● Shipping providers (e.g., Australia Post, courier services)
● Marketing & email services (e.g., Klaviyo, Meta for Ads
These third parties only receive necessary data and are required to comply with strict data protection laws.
3.2 Legal Requirements
We may disclose your information if required by law enforcement, court orders, or regulatory authorities to comply with legal obligations.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new business owner, subject to the same privacy commitments.
4. Data Security & Protection
We implement strict security measures to protect your personal information, including:
SSL encryption for all online transactions.
Secure third-party payment processing (we never store credit card details).
Firewalls & anti-fraud systems to prevent cyber threats.
Access restrictions, ensuring only authorised personnel can view sensitive data.
However, no online system is 100% secure. While we take all necessary precautions,
customers should also practice safe online behaviour, such as using strong passwords and avoiding phishing scams
5. Cookies & Tracking Technologies
5.1 What Are Cookies?
Cookies are small files stored on your device that help improve website performance and personalise your shopping experience.
5.2 How We Use Cookies
We use cookies for:
Remembering login details & cart contents.
Analysing website traffic & improving functionality.
Running targeted ads via third-party platforms (Google, Facebook).
5.3 Managing Cookie Preferences
You can manage cookies through browser set
6. Your Rights & Choices
Under Australian privacy laws, you have the right to:
Access your personal data (request a copy of the information we store).
Correct inaccurate information (update your account details).
Request data deletion (we will erase your personal data upon request, except where legally required to retain records).
Opt out of marketing communications at any time.
How to Make a Request
Email us at support@catkea.com.au with your request. We may require identity verification for security purposes.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., social media platforms, partner brands). We are not responsible for their privacy policies, so we encourage users to review those separately before sharing personal data.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law, business practices, or technology. When updates occur, the new version will be posted on this page, and significant changes will be highlighted for transparency.
Check this page regularly for the latest policy updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@catkea.com.au
Website: www.catkea.com.au